Search results

The purpose of this study is to systematically examine and compare the growth of halal tourism and hospitality in OIC and non-OIC countries based on published literature.

A critical systematic review of 154 academic papers published in the last decade involving halal tourism in OIC and non-OIC countries constituted the sample for this study. The study uses an integrated antecedents, decisions and outcomes and theories, contexts and methods framework, and a coding protocol based on the preferred reporting items for systematic reviews and meta-analyses.

Halal tourism is not developed in non-OIC countries where Islam does not predominate, which represents an opportunity for many countries to incorporate new trends in their tourism offerings. This research increases awareness of non-OIC destinations to welcome a growing halal tourism market, enabling them to foster innovation to meet new demands for Muslim travelers.

This study is different as we compare the pertinent needs that are based on religion in various geographical locations while focusing on tourism and hospitality research in Islamic and non-Islamic nations.

This study aims to provide a critical reflection research that was carried out to understand more fully how employee turnover has been critical to hotel management’s strategies for constructing a better workplace. Human resources decisions need to be made carefully based on a clear grasp of their effects on hotels and their staff.

A critical review was conducted with a sample of 160 academic papers that reported findings on staff turnover intentions in hotels.

The results include a concept map that highlights the two main dimensions found by researchers: hotel staff turnover consequences (i.e. customer satisfaction and financial performance) and antecedents (i.e. individual, job-related, relationship, organisational and opportunities).

The findings underline that staff retention strategies need to focus on managing job-related, organisational and relationship variables as hotel managers have little influence on individual and job opportunity factors.

This study examined 20 years of research summarised in an up-to-date conceptual map. The findings have cross-disciplinary implications.

The purpose of this study is to assess motivational factors in the internationalisation of Portuguese hotel firms.

The epistemological approach that supports the development of this study is based on a deductive strategy. A comprehensive multi-case study was performed in which theoretical propositions were tested prior to further development.

The results of this study reveal that the internationalisation process of Portuguese hotel companies was triggered by managers’ entrepreneurial attitudes and international vision that in themselves embraced a combination of particular resources and competencies.

Noteworthy are study’s contributions to international entrepreneurship as an individual act within existing social networks established by managers and the management team as a result of previous business experiences. The impact of this overall entrepreneurial profile on firms’ behaviour is also of interest. Limitations of the study relate to its cross-sectional nature and the number of interviewees.

The integration of economic paradigms with behaviour theories and the resource-based view to understand how and why Portuguese hotel companies engage in international endeavours is a major contribution of this study.

The study investigates perceptions and debate that are linked to the relationship between religion, alcohol, tourism and hospitality within the context of an Islamic tourist destination. An analytical approach involving a review of literature, assessment of conservationists’ attitude representing Islam and Christianity, and current trends using a student sample to determine intentions is used. The study findings suggest that alcohol and religiosity are not compatible, use, abuse and dependency are more common among non-believers than believers. A tense dispute continues in the Arab World around alcohol. The study contributes to the literature by highlighting economics, social practice, theoretical and managerial implications related to alcohol service in Egypt and suggests a way forward for global Muslim staff working in the hospitality, tourism, and travel industries.

The study uses an analytical approach involving a review of literature, assessment of conservationists’ attitude representing Islam and Christianity and current trends using a student sample to determine intentions.

The study findings suggest that alcohol and religiosity are not compatible, use, abuse and dependency are more common among non-believers than believers. A tense dispute continues in the Arab World around alcohol.

The study is assessing the relationship between religion, alcohol, hospitality and tourism within the context of Egypt, advances knowledge about halal tourism and hospitality by explicitly linking religious obligations and the implication on tourism. The findings should be used with caution considering the subjectivity of responses and the size of the sample.

The service/hospitality industry managers could be Muslims or non-Muslims representing major airlines, hotels and restaurants where alcohol is served by Muslim employees. These managers should consider avoiding the sale or serving of alcohol completely, and if not, they must not force their workers to serve alcohol if they chose not to.

Faith-based (e.g. Muslims, Seventh Day Adventists and Mormons), ideological or ethically driven alternative services should be created for the staff concerned with alcohol service/consumption. Employment is to be provided to adherents of these faiths or ideologies as an alternative resort.

The aim of the study is to assess the service quality perception of customers of luxury hotels, New Delhi in India and to help the hotel management identify areas that need attention to meet and exceed customer expectations.

The study uses a survey and interview technique to accumulate information for analysis using SPSS version 12 and was conducted at different four‐ and five‐star hotels in New Delhi involving hotel guests agreeing to participate. A usable sample of 271 participants resulted with a large majority being male.

The importance‐performance analysis shows that, for responses relating to front office, room service and in‐house café/restaurant, the importance score is statistically significant to and higher than the performance rating. Overall, the results indicate significant difference between expectations of the guests and actual experiences, thus highlighting managerial implications.

The current study cannot claim to be wholly conclusive as it is limited to a small sample size from only one metropolitan city of India and there could be subjectivity in responses. From a practitioner's perspective the study provides an opportunity to recognise, in ranking order, features that are considered important by the guests staying in luxury hotels of New Delhi in India and to identify the areas of disparity in service and product quality.

It is observed that this is a significant study of service quality in luxury hotels in India; in that sense the study contributes to the literature and provides an opportunity for a comparative study of service quality with other such studies undertaken in different parts of the globe.

The aim of the study is to assess customer perceptions of service quality delivered by front office, room service and an in house restaurant/café in the lodgings of Hamilton, New Zealand.

The study uses a survey and interview technique. A survey questionnaire with the help of local managers in the lodging industry was structured for this study. The study was undertaken at different lodgings in Hamilton involving face‐to‐face administration of the survey instrument. A useable sample of 645 participants resulted.

The importance–performance analysis showed that responses related to front office, room service and in‐house café/restaurant, the importance is statistically significant, higher than the performance. Gender also reflected statistical significance. Overall, the results indicate that most responses show gaps in importance and evaluations and this suggests managerial implications.

From a practitioners perspective the study provides an opportunity to recognize in ranking order general features that are considered important by the guest staying in lodgings in Hamilton in New Zealand. Additionally, the study also points out the evaluation of those guests, thereby identifying the areas of gaps in service and product quality.

The study has been the first attempt to gauge the importance and experience from the stay of lodging guests in Hamilton, New Zealand. The research also provides an opportunity for a comparative study of service quality offered by lodgings in New Zealand with other parts of the world.

The purpose of this paper is to examine determinants of an intention to quit a job held by non‐managerial staff in the Malaysian fast food industry. It examines issues such as job stress and peer groups.

A quantitative analysis of 806 respondents working in international fast food chains was undertaken following an initial semi‐structured interview process with managers.

Of the total sample, 20 percent were found to think frequently about leaving their job, while a further 20 percent were described as being committed to their employment. High intent to leave scorers were found to be influenced by friends, but also feeling job stress and “being burnt out”.

The findings may relate solely to fast food outlets in Peninsular Malaya due to cultural issues related to the Islamic nature of Malaysian society.

Fast food managers need to consider employees as part of a team and not simply as individuals, and it was found that friendship ties emerged as a significant variable in determining intention to leave a job.

Malaysian fast food outlets near places of worship that make it easier for employees to fulfil religious obligations may find it easier to retain staff.

This is thought to be the first study of the Malaysian fast food industry and labour turnover.